Move-in report
Check the apartment when you move in and fill in the moving-in report on MyHoas service. The report form opens on the first day of your tenancy agreement and is open for 10 days.
If you fill in the form by the deadline, you will not be responsible for any damage caused to the apartment by previous tenants. Report all the faults of the apartment on the form.
In case you find something that needs to be repaired, report them by filling in a fault report. The fault report can also be found at MyHoas
Check the cleaning level
Inform us immediately, if it seems that the final cleaning has not been done and the apartment is dirty. Shortcomings in cleaning level must be reported to us within three days of receiving the keys. We ask you to fill in the fault report in MyHoas and to call us, too. See contact details and opening hours