Fault report
If you notice something that needs fixing in your apartment or on the property, fill a fault report in MyHoas or in urgent cases (e.g., broken window, water damage) by calling.
Fault report
- If the problem is with internet or cable TV, please contact the service provider
- If there is a power or hot water outage, contact your service provider directly
- Check our tenant responsibility chart if the fault needs to be fixed by the tenant
- If the fault is not on your responsibility, fill a fault report in MyHoas
- Read our instructions on how to register to use MyHoas and fill a fault report there
Urgent fault report
- Call our customer service to get assistance quickly
- If our customer service is closed, call Securitas at 020 491 2720 (open 24h)
- Selkämerenkatu 6, Santakuja 3, and Itämerenkatu 12: Check your service number on the property’s notice board
- The 24h service does not forward requests that are not considered urgent
Please note, that
- We handle fault reports via MyHoas. We don’t handle fault reports by phone or email.
- If you fill the fault report and it turns out that it was something that the tenant should have taken care of, we charge the repair costs according to out tenant charge sheet.
- If you need to cancel your phone report, do so by contacting us as soon as possible by sending a message in MyHoas or calling us.
- We can’t promise a precise schedule for the repair works. We aim to take care of all jobs as soon as possible but prioritize urgent cases.