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Door opening service

The door opening service is intended to guarantee your access to the apartment even in the event that you are temporarily not in possession of the key (the key is lost or you may have left it in the apartment or your room). The door opening service can only be used by the tenant that is officially registered as the tenant by Hoas. You must prove your identity by showing an official identity document such as passport or EU identity card (with a photo).

In most Hoas properties, the door opening service is provided by Securitas. You can ask for your door to be opened by calling Securitas at 020 491 2962*. Securitas will send you an invoice according to the service contract given to you by the guard when the door is opened.

The cost of this service is 30 euros and you must pay it with the invoice sent to you by Securitas. Invoice should be paid as a bank transfer according to the information stated in the invoice. If you have any questions about the invoice, please contact Securitas by email at ovenavaukset[at]

Pay your door opening invoice on time. If you do not pay by the due date, Securitas will send you one payment reminder with 5 euro reminder fee. If the invoice remains unpaid, the payment collection will be transferred to Hoas and Hoas will charge you 53 euros for an unpaid door opening fee. (This includes an invoice for 47 euros that Securitas sends to Hoas as well as a 6 euros processing fee.)

*The cost of calling a business number beginning with 0204 from a landline in Finland is 8,35 cents/call + 7,02 cents/min, and from a mobile phone in Finland it is 8,35 cents/call + 17,17 cents/min. If you are calling from abroad, the cost is the same as a normal foreign call. (Sonera – call prices from 1.1.2013.)

Exceptions to the service

  • Itämerenkatu 12: Stadin Talkkari, puh. 041 502 8858, stadintalkkari[at]
  • Santakuja 3 ja Selkämerenkatu 6: Kotikatu Jätkäsaari

Check the building’s door/information board for contact information for any changes. The prices are subject to change according to the service provider.

Door opening for a new tenant

A new tenant can have the door opened before the official start of the tenancy agreement by showing the guard a signed handing over the keys agreement and a printed copy of the tenancy agreement.

Door opening for a subtenant

Hoas provides the details of subtenants to Securitas for the door opening service. This is why it is very important to provide the subletting agreement to Hoas on time, so that Securitas will have the required information to open the door.

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